Heath Rules and Regulations
Accessibility
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Last Updated: 03/01/2023
Pure Wellness Chiropractic & Acupuncture strives to maintain accessibility for all users, including those with disabilities. To ensure that our website is accessible to everyone, we have installed the UserWay Website Accessibility Widget, which provides a range of accessibility tools and options to improve navigation and readability.
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To use the UserWay Accessibility Widget, click on the blue and white accessibility icon that appears in the corner of your screen. This will open a toolbar that allows you to adjust settings such as font size, contrast, and color scheme. You can also use the widget to enable screen reader support and keyboard navigation, as well as to translate the website into different languages.
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Please note that while we make every effort to maintain accessibility, our website may occasionally encounter compatibility issues with assistive technologies or outdated web browsers. If you encounter any difficulty accessing our website or have suggestions for improving accessibility, please contact us. We welcome your feedback and are committed to making our website as accessible as possible for all users.
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Our website also strives to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, which provide recommendations for making web content more accessible for people with disabilities. While it is not always possible to meet all of the WCAG guidelines, we are continually working to improve accessibility on our website. Our team is dedicated to ensuring that all users can access our content and services. If you have any questions or concerns about accessibility on our website, please contact us.
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Thank you for visiting our website.
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Please note that this policy is subject to change at any time, and any updates will be posted on our website.
Anti-Discrimination
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Last Updated: 03/01/2023
Pure Wellness Chiropractic & Acupuncture is committed to providing high-quality healthcare services to all patients, regardless of their race, ethnicity, national origin, gender, sexual orientation, religion, age, or disability. We do not discriminate in any way against patients based on any of these factors.
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Our staff members are trained to provide equal care and treatment to all patients, and to create a welcoming and inclusive environment where everyone feels respected and valued. We are fully committed to complying with all relevant laws and regulations regarding discrimination in healthcare, including the Health and Human Services (HHS) standards for cultural and linguistic competency.
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If you believe that you have been discriminated against on the basis of any of the above factors, please let us know immediately. We take all discrimination complaints seriously and will promptly investigate any such allegations.
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If you are dissatisfied with our response to your complaint, you may file a complaint with the Office for Civil Rights (OCR) of the U.S. Department of Health and Human Services. You may file a complaint in writing, by email, or by phone. Contact information for the OCR is as follows:
U.S. Department of Health and Human Services Office for Civil Rights
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200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
Email: OCRMail@hhs.gov
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We will take appropriate steps to ensure that any discrimination stops immediately and will take corrective action as necessary.
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If you have any concerns or questions about our anti-discrimination policy, please do not hesitate to contact us. We are here to serve you and ensure that you receive the best possible care and treatment.
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Please note that this policy is subject to change at any time, and any updates will be posted on our website.
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Good Faith Estimate
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Last Updated: 03/01/2023
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As a patient at Pure Wellness Chiropractic & Acupuncture, you are entitled to receive a written estimate of your medical expenses, known as a "Good Faith Estimate," prior to receiving non-emergency medical items or services. This applies to individuals without insurance or those not using insurance. The estimate should include the total expected cost of services, as well as any related expenses like medical tests, prescription drugs, equipment, and hospital fees.
It is important to request a written Good Faith Estimate from your healthcare provider at least one business day before your scheduled service or item. You may also request estimates from other providers you may choose to work with.
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If your bill ends up being at least $400 higher than your original estimate, you have the right to dispute it. Be sure to save a copy of your estimate for future reference.
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For more information on your rights to a Good Faith Estimate, visit www.cms.gov/nosurprises.
If you have any questions or concerns regarding your medical bill or Good Faith Estimate, please feel free to contact us. Our team is here to assist you and ensure that you receive fair and transparent healthcare pricing.
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Please note that this policy is subject to change at any time, and any updates will be posted on our website.
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Healthcare Disclaimer
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Last Updated: 03/01/2023
Healthcare Disclaimer:
The information on this website is provided for informational purposes only and is not intended to be a substitute for professional healthcare advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a healthcare condition. Never disregard professional healthcare advice or delay in seeking it because of something you have read on this website. Reliance on any information provided on this website is solely at your own risk.
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Disclaimer of Liability:
The use of this website does not create a doctor-patient relationship. The owners, operators, and authors of this website shall not be held responsible for any damages arising from the use of this website or the information presented herein.
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No Guarantee of Results:
Chiropractic treatment is not guaranteed to produce specific results. Therefore, we cannot guarantee a particular outcome and individual results may vary.
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If you have any concerns or questions about the information presented on this website, please contact us.
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Please note that this policy is subject to change at any time, and any updates will be posted on our website.
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HIPAA - Notice of Privacy Practices
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Last Updated: 03/01/2023
Introduction:
This HIPAA privacy policy is intended to explain how Pure Wellness Chiropractic & Acupuncture handles personal health information collected through our "Contact Us" section and complaints procedure.
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Collection of Information:
​When you visit our website and use our "Contact Us" section or file a complaint, we may collect the following information:
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Your name
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Your email address
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Your phone number
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Any other personal health information you choose to disclose in your message or complaint
Use of Information:
We use the information collected through our website for the following purposes:
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To respond to your inquiries or complaints
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To improve the services we offer
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To comply with legal and regulatory requirements
Disclosure of Information:
We may disclose your personal health information in the following circumstances:
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To respond to a subpoena or court order
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To comply with state or federal laws
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To report suspected abuse or neglect
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To protect public health and safety
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We do not sell, rent, or otherwise share your personal health information with third parties without your consent.
Security of Information:
We take reasonable steps to ensure the security of the personal health information collected through our website. We use SSL encryption to protect data transmitted through our website, and we limit access to personal health information to authorized personnel who require access to perform their job duties.
Complaints:
If you have a complaint about our handling of your personal health information, you may contact us using the "Contact Us" section of our website. We will promptly investigate your complaint and take appropriate corrective action.
Changes to Policy:
We reserve the right to make changes to this HIPAA privacy policy from time to time. If we make any material changes, we will post a notice on our website.
Contact Information:
If you have any questions or concerns about our HIPAA privacy policy, please contact us using the "Contact Us" section of our website.
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Online Paperwork
https://intake.helloinnate.com/IntakeWeb/Index.aspx
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Privacy Policy
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Last Updated: 01/01/2026
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At Pure Wellness Chiropractic & Acupuncture (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, or use our services, including SMS messaging, email communications, appointment scheduling, and website analytics.
By using our website or opting into our communications, you agree to this Privacy Policy and our Terms of Use.
1. Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including but not limited to:
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Name
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Phone number
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Email address
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Mailing address
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Appointment and service details
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Information submitted through forms, scheduling tools, or direct contact
Communications & Consent Data
If you opt in to receive SMS or email communications, we collect and maintain:
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Communication preferences
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Records of consent
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Opt-in and opt-out activity
Automatically Collected Information
When you interact with our website, we may automatically collect information using cookies and similar technologies, such as:
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IP address
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Device and browser information
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Pages visited and interactions
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Session duration and referral data
2. How We Use Your Information
We use the information we collect to:
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Provide requested services and customer support
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Schedule appointments and send confirmations or reminders
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Send SMS and email communications only when you have explicitly opted in
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Improve website performance and user experience
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Maintain compliance records for consent and opt-out requirements
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Protect against fraud, misuse, and security risks
3. SMS and Email Communications (A2P Compliance)
SMS and email messages are sent only to individuals who have explicitly opted in.
We do not sell, share, or disclose mobile phone numbers, SMS opt-in data, or consent records for marketing or promotional purposes.
Message frequency may vary.
Message and data rates may apply depending on your carrier.
SMS Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation and will no longer receive SMS messages unless you opt back in.
Email Opt-Out
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enable essential website functionality
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Analyze website usage and performance
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Improve content and user experience
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You can manage cookies through your browser settings. Disabling cookies may affect certain site features.
5. Analytics, Advertising & Third-Party Tools
We may use third-party tools to support analytics and site optimization, including:
Google Analytics – to analyze website traffic and usage patterns
Google Tag Manager – to manage site tags and scripts
Microsoft Clarity – to understand user interactions via behavioral analytics
These tools may collect usage data through cookies and similar technologies. Data is used in aggregate form and does not include SMS consent or mobile opt-in information.
You can manage ad personalization and analytics preferences through the respective provider settings.
6. How We Share Your Information
We do not sell your personal information.
We may share information only in the following limited circumstances:
Service Providers
With trusted vendors that assist us in operating our website and services (e.g., SMS delivery, email services, scheduling tools, analytics providers). These providers may use information only to perform services on our behalf.
Legal & Safety
When required by law or to protect the rights, safety, and security of Pure Wellness Chiropractic & Acupuncture, our users, or others.
Business Transfers
If Pure Wellness Chiropractic & Acupuncture is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
Mobile information, SMS opt-in data, and consent records are never shared with third parties for marketing or promotional purposes.
7. SMS and Mobile Messaging Privacy
We respect your privacy and are committed to protecting your mobile information.
Mobile phone numbers, SMS opt-in data, and text message consent records are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Text message consent is used solely for the purpose of delivering communications from us, doing business as Pure Wellness Chiropractic & Acupuncture, including appointment reminders, service notifications, and messages you have explicitly agreed to receive.
We may share limited information with trusted service providers solely to support message delivery (such as SMS platform providers), and only as necessary to operate our messaging services. All such providers are contractually prohibited from using mobile information for their own marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
8. Your Privacy Choices
SMS: Reply STOP to opt out
Email: Use the unsubscribe link
Cookies: Adjust browser settings
Access & Deletion: You may request access to, correction of, or deletion of your information, subject to applicable law
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Pure Wellness Chiropractic & Acupuncture
Address: 1250 NW 128th St, Ste 120, Clive, IA 50325
Phone: (515) 225-2220
Email: info@purewellnessdsm.com
Terms of Service / Terms and Conditions
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Last Updated: 01/01/2026
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These Terms of Service (“Terms”) govern your use of the website and services provided by Pure Wellness Chiropractic & Acupuncture (“we,” “us,” or “our”), including our website, appointment scheduling tools, SMS messaging programs, email communications, and related services.
By accessing or using our website or opting into our communications, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use this website or our services.
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1. Website Use & Medical Disclaimer
The content on this website is provided for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.
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Always seek the advice of a qualified healthcare provider regarding any medical condition. Reliance on any information provided through this website is solely at your own risk.
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Use of this website does not establish a patient-provider relationship.
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2. Services & Communications Program
Pure Wellness Chiropractic & Acupuncture may offer communications via SMS text messages and email to users who voluntarily opt in.
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Messages may include, but are not limited to:
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Appointment confirmations and reminders
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Service-related notifications
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Office updates or announcements
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Promotional or educational messages
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Message frequency may vary.
3. Consent to Receive Messages
By providing your phone number or email address and opting in, you expressly authorize Pure Wellness Chiropractic & Acupuncture to send you SMS and/or email messages.
Consent is not a condition of purchase or treatment
You may opt in through online forms, scheduling tools, or other clearly identified consent methods
4. Opt-Out Instructions
SMS Opt-Out
You may cancel SMS messages at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.
Email Opt-Out
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
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5. Help & Support
If you need assistance with our messaging program, reply HELP to any SMS message, or contact us directly at:
Phone: (515) 225-2220
Email: info@purewellnessdsm.com
6. Message Frequency & Carrier Charges
Message frequency may vary. Message and data rates may apply depending on your wireless carrier and plan. Please contact your carrier for details regarding messaging or data charges.
7. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
8. Privacy
Your use of this website and our communications programs is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
9. Intellectual Property & Website Content
All content on this website, including text, graphics, logos, and layout, is the property of Veloce Solutions Chiropractic unless otherwise stated. Unauthorized use or reproduction is prohibited.
10. Disclaimer of Warranties
This website and its contents are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the website or its content.
Your use of the website is at your sole risk.
11. Limitation of Liability & Indemnification
To the fullest extent permitted by law, Pure Wellness Chiropractic & Acupuncture, shall not be liable for any damages arising from your use of this website or communications services.
You agree to indemnify and hold harmless Pure Wellness Chiropractic & Acupuncture, its owners, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the website or violation of these Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Iowa, without regard to conflict of law principles.
13. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the updated Terms.
14. Contact Information
If you have questions about these Terms, please contact us:
Pure Wellness Chiropractic & Acupuncture
Address: 1250 NW 128th St, Ste 120, Clive, IA 50325
Phone: (515) 225-2220
Email: info@purewellnessdsm.com